DME
MAC Jurisdiction C Contact Information
The DME MAC Jurisdiction C contact information is listed below
All Written Inquiries - Remember to include an "attention to" note on the first page of each written inquiry. This will help us direct your inquiry to the correct department quickly.
You may also contact us online by using our Online Help Center.
| Contact | Information | Notes |
|---|---|---|
| Appeals - Redetermination Requests | CIGNA Government Services P.O. Box 20009 Nashville, TN 37202 |
1st level of Appeals |
| ADMC - send requests to: | CIGNA Government Services Attn: ADMC P.O. Box 20010 Nashville, TN 37202 OR FAX: 615-782-4647 |
Effective March 1, 2008 |
| Beneficiary Customer Service Calls | 1.800.Medicare | |
| Claim Reopenings (Adjustments) | CIGNA Government Services P.O. Box 20010 Nashville, TN 37202 Fax: 615.782.4649 |
To have clerical errors corrected |
| EDI - Electronic Claim Submission; Electronic Remittance Notices | Jurisdiction C EDI Technology Support Center Toll-free:
1-888-613-9271 Hours: 8:00 a.m. - 5:00 p.m. EST, Monday -
Friday
Jurisdiction C EDI Web site: http://www.palmettogba.com/jcedi Address for Written Communications: Jurisdiction C EDI Operations | |
| Electronic Funds Transfer | CIGNA Government Services Attn: EFT-DME P.O. Box 20010 Nashville, TN 37202 |
|
| General Fax Number | 615.782.4624 | |
| Jurisdiction C Implementation Web site | http://www.cignagovernmentservices.com/transition | |
| Jurisdiction C Web site | http://www.cignagovernmentservices.com/jc | |
| Paper Claim Submission | CIGNA Government Services P.O. Box 20010 Nashville, TN 37202 |
|
| Provider Customer Service Calls | 1.866.270.4909 (customer service) 1.866.238.9650 (IVR - interactive voice response) 1.888.204.3771 (hearing impaired) |
|
| Interactive Voice Response (IVR) script | Interactive Voice Response (IVR) script | |
| IVR Summary Flow Chart | IVR Summary Flow Chart | |
| Refunds | CIGNA Government Services DME MAC Jurisdiction C P.O. Box 30629, New York, NY 10087-0629 1.888.315.6930 |
|
| Supplier Enrollment | National Supplier Clearinghouse Palmetto GBA * AG-495 P.O. Box 100142 Columbia, SC 29202-3142 1.866.238.9652 |
|
| Telephone Reopenings | 1.866.813.7878 | |
| Written Inquiries | CIGNA Government Services P.O. Box 20010 Nashville, TN 37202 |
