Contact
Information
Below is contact information for the new DME MAC Jurisdiction C . Also note the effective dates. Remember not to use the contact information below until on or after the specified effective date. As contact information is finalized, we will continue to provide updates to you.
All Written Inquiries - Remember to include an "attention to" note on the first page of each written inquiry. This will help us direct your inquiry to the correct department quickly.
You may also contact us online by using our online help center.
Feedback
Should you wish to offer comment to CMS concerning CGS's performance, please write to the address below:
Centers for Medicare & Medicaid Services (CMS)
Provider Outreach
and Education Coordinator
2201 Sixth Avenue, RX-46
Seattle, WA 98121
| Contact | Information | Effective | Notes |
|---|---|---|---|
| Appeals - Redetermination Requests | CIGNA Government Services P.O. Box 20009 Nashville, TN 37202 |
To Be Determined | 1st level of Appeals |
| ADMC - send requests to: | CIGNA Government Services Attn: ADMC P.O. Box 20010 Nashville, TN 37202 OR FAX: 615-782-4647 |
March 1, 2008 | |
| Beneficiary Customer Service Calls | 1.800.Medicare | In Use | Will not change |
| Claim Reopenings (Adjustments) | CIGNA Government Services P.O. Box 20010 Nashville, TN 37202 |
To Be Determined | To have clerical errors corrected |
| EDI - Electronic Claim Submission; Electronic Remittance Notices | Jurisdiction C EDI Technology Support Center Toll-free: 1-888-613-9271 Hours: 8:00 a.m. - 5:00 p.m. EST, Monday - Friday Jurisdiction C EDI Web site: http://www.palmettogba.com/jcedi Address for Written Communications: Jurisdiction C EDI Operations |
In Use |
|
| Electronic Funds Transfer | CIGNA Government Services Attn: EFT-DME P.O. Box 20010 Nashville, TN 37202 |
In Use | |
| Jurisdiction C Implementation Web site | http://www.cignagovernmentservices.com/transition | No longer in use. | |
| Jurisdiction C Web site | http://www.cignagovernmentservices.com/jc | In Use | |
| Paper Claim Submission | CIGNA Government Services P.O. Box 20010 Nashville, TN 37202 |
To Be Determined | |
| Provider Customer Service Calls | 1.866.270.4909 (customer service) 1.866.238.9650 (IVR - interactive voice response) 1.888.204.3771 (hearing impaired) |
In Use | Will not change |
| Refunds | CIGNA Government Services DME MAC Jurisdiction C P.O. Box 30629, New York, NY 10087-0629 |
To Be Determined | |
| Supplier Enrollment | National Supplier Clearinghouse Palmetto GBA * AG-495 P.O. Box 100142 Columbia, SC 29202-3142 1.866.238.9652 |
In Use | |
| Telephone Reopenings | 1.866.813.7878 | In Use | |
| Written Inquiries | CIGNA Government Services P.O. Box 20010 Nashville, TN 37202 |
To Be Determined |
Questions or Comments?
IMPORTANT: Do not submit inquiries or comments through this system that contain sensitive personal information (i.e., social security numbers, tax I.D. numbers, beneficiary numbers, claim information, etc.) as this method of submitting an inquiry is unsecured and unencrypted.
