DME
MAC Jurisdiction C Site LinksMay 6, 2008
Attention All DME MAC Electronic Submitters and Vendors
Helpful Tips for Contacting CEDI During the Transition
Due to the transition of Jurisdiction A and D Trading Partners/Submitters on May 1, 2008, CEDI is experiencing an increase in connections to the CEDI Gateway and support calls into the CEDI Help Desk. CEDI is anticipating that the upcoming transition of Jurisdiction B and C Trading Partners/Submitters on June 1, 2008 will have a similar impact. Please use the tips below to expedite all CEDI requests.
Tips When Contacting the CEDI Help Desk:
CEDI is aware of the increased hold times on the CEDI Help Desk telephone line
and is working diligently to assist everyone in an efficient manner. Use
the following tips to avoid long wait times on the CEDI Help Desk telephone
line.
REMEMBER, PERSONAL HEALTH INFORMATION (PHI) DATA CANNOT BE SUBMITTED VIA E-MAIL.
- Contact the CEDI Help Desk via E-mail at ngs.cedihelpdesk@wellpoint.com for
the following:
- PCAce and Express Plus software users to obtain the initial password and phone number to login to CEDI
- PCAce and Express Plus software users with CEDI questions
- Trading Partners currently testing with CEDI
- Questions regarding NPI rejections on your RPT reports (for example, DME MAC Front Edits 20322 and 20324)
- Trading Partners who are experiencing multiple issues or who have multiple concerns or questions
- Contact the CEDI Enrollment Team via E-mail at ngs.edi.setups@anthem.com to
check on the status of the following:
- Request for a new Trading Partner ID
- Request to process an EDI Enrollment Form agreement
- Request to receive ERA
- Request to add a supplier’s NSC and NPI to a Trading Partner/Submitter ID
NOTE: Electronic Trading Partners should allow 2 business days for a response from the CEDI Help Desk and/or Enrollment Team via E-mail.
- Contact your software vendor or clearinghouse for the following:
- Determining if your vendor has completed testing with CEDI
- Questions regarding your vendor’s software product
- Obtaining your initial password and telephone number to connect to CEDI
- Instructions on how to connect and exchange transaction with CEDI
- Questions regarding rejections on your CEDI TRN and/or 997 report
Tips When Connecting to the CEDI Gateway:
CEDI is experiencing problems with screens freezing when trading partners are
trying to connect. CEDI is currently working on this issue and some
improvements have been made. CEDI will continue to monitor this issue
until it is completely resolved.
Electronic Trading Partners using dial up services (asynchronous or FTP) who are currently experiencing busy signals when trying to connect with CEDI to send or receive electronic transactions may consider submitting during off-peak hours. The CEDI front end off-peak hours are 8:00 p.m. – 6:00 a.m. (ET).
Suppliers can also consider using a Network Service Vendor to bypass busy
signals when exchanging transactions with CEDI. Network Service Vendors
allow electronic transactions to come in through a higher speed connection. The
current network service vendors are:
Web site: www.icssoftware.net/medxpress or medxpress@icssoftware.net
Customer Service: (516) 208-6475
IVANS
Web site: www.ivans.com
Customer Service: 800-548-2675
VisionShare
Web site: www.visionshareinc.com
Customer Service: 612-460-4327
CEDI Gateway Changes and Enhancements
To further improve services to our Trading Partners, CEDI is currently developing
changes and enhancements. These are scheduled to be implemented
on Sunday, May 11, 2008 and will be effective on Monday May 12, 2008. CEDI
will send a notification via the CEDI listserv when these are in production.
These changes and enhancements include the following:
- To speed up the transfer of outbound files to electronic trading partners, CEDI has developed a process to zip these outbound files. Follow the instructions below to submit a request for CEDI to return your outbound files in a zipped format.
- To ensure that Front End Edit Reports more closely resemble those issued by the DME MACs, the CEDI is working with their vendor to replace the colon ( : ) that the CEDI removed before returning Front End Reports to the Trading Partners.
Electronic trading partners can sign up for the CEDI listserv at www.ngscedi.com.
How to Request Zipped Outbound Files
NOTE: The default setup for all Trading Partners/Submitters is for their outbound
files to be returned unzipped. To request outbound files
be delivered in a zipped format, submit an e-mail request to the CEDI Enrollment
Team as follows:
- The E-mail address is: NGS.EDI.Setups@Anthem.com
- The E-mail subject must be: CEDI Request for Zipped Files
- Include the following information:
Trading Partner/Submitter ID:
Trading Partner/Submitter Name:
Contact Name:
Contact Phone Number:
Contact E-mail Address: - You will be notified via E-mail when your request has been completed.
- Note: The zipped file format for outbound files will not go into effect until Monday, May 12, 2008.
We appreciate your patience during the CEDI transition and assure you that CEDI is actively working with the DME MAC software vendors, billing services, clearinghouses and electronic submitters to support all of their CEDI transition needs.
