June 23, 2009
Sent on behalf of CEDIAttention All CEDI Trading Partners, Suppliers, Billing Services, Clearinghouses, and Vendors
CEDI Gateway Is Not Processing Files Received
At approximately 2:09 a.m. ET Monday June 22, 2009, National Government Services, Inc. CEDI experienced an issue with processing inbound files and was unable to produce TA1, TRN, 997 or GenResponse Reports.
This issue was resolved at 7:45 a.m. ET Monday June 22, 2009.
All files received during the time of this issue will be processed; however, there will be a delay in creating and returning the CEDI front-end reports. If you submitted files between 2:09 a.m. and 7:45 a.m. ET, please do not resubmit your files as this will cause delays due to having to process additional unnecessary files.
Please contact the CEDI Help Desk at 866.311.9184 or by e-mail at ngs.cedihelpdesk@wellpoint.com if you have questions.
