June 26, 2009
Remittance Advice Requirement for Contacting Customer Service
Beginning July 13, 2009, you will need to have your Remittance Advice (RA) available when contacting the DME MAC Jurisdiction C Provider Contact Center if your request is for information that can be found on your RA. If you contact a Customer Service Representative (CSR) with a question that can be found on your RA, the CSR will educate you on how to read the RA. If you do not have your RA present at the time of the call, the CSR will instruct you to call back once you have the RA present. This requirement will also apply to any clearinghouse, billing company, or any other outsourced billing staff who may call on a DMEPOS supplier's behalf.
This new rule is based on a CMS requirement which can be found in the Internet-Only
Manual (IOM), Publication 100-09, Medicare Contractor
Beneficiary and Provider Communications Manual, Chapter 6, Section 80.3.4. You may view the manual at
the following link: http://www.cms.hhs.gov/manuals/downloads/com109c06.pdf 
For more information regarding the Remittance Advice, please visit the links below:
- Understanding The Remittance Advice:
http://www.cms.hhs.gov/MLNProducts/downloads/RA_Guide_Full_03-22-06.pdf - Medicare
Remit Easy Print (MREP):
http://www.cms.hhs.gov/AccesstoDataApplication/02_MedicareRemitEasyPrint.asp
