CIGNA Medicare Web Site Satisfaction Survey

Please check the boxes to rate the following components of the CIGNA Medicare Web Site:

1. How did you learn of the CIGNA Medicare Web site?
   
   

   	Medicare Bulletin
   	DMERC Dialogue
   	Search engine
   	Recommendation from a colleague
   	Link from another Web site
   	Other

   
   
2. In the last 30 days, how many times have you visited the CIGNA Medicare Web site?
   
   

   	This is my first time
   	2 to 3 times
   	3 to 5 times
   	5 to 10 times
   	More than 10 times

   
   
3. In a typical week, how many hours do you spend browsing and exploring the CIGNA Medicare Web site?
   
   

   	Less than 15 minutes
   	15 minutes to 30 minutes
   	30 minutes to 1 hour
   	1 hour to 5 hours
   	5 hours to 10 hours
   	Not applicable

   
   
4. Does your office/practice find the information on the CIGNA Medicare Web site to be helpful?
   
   

   	Always
   	Usually
   	Occasionally
   	Rarely
   	Never

   
   
5. How likely are you to return to the CIGNA Medicare Web site again?
   
   

   	Very likely
   	Somewhat likely
   	Undecided
   	Somewhat unlikely
   	Very unlikely

   
   
6. Overall, how satisfied are you with visits to the CIGNA Medicare Web site?
   
   

   	Satisfied
   	Somewhat Satisfied
   	Neutral
   	Somewhat Dissatisfied
   	Very Dissatisfied

   
   
7. What was your main reason for visiting the CIGNA Medicare Web site?
   
   

   	Seeking DMERC information
   	Seeking Part B information
   	Publications
   	Workshop registration

   
   
8. Are you registered to receive ListServ e-mails for notification of new information on the CIGNA Medicare Web site?
   
   

   	Yes
   	No

   
   
9. What type of connection do you have to the Intenet (check one connection type)

   Dial-in connection (check one of the following modem speeds):

   	28.8K
   	33.6K
   	56K

   Direct Connection (check one of the following types):

   	Cable Modem
   	LAN
   	DSL
   	Other:

   
   
10. What Web browser are you using?
    
    

    	Internet Explorer
    	Netscape/Mozilla
    	AOL
    	Opera
    	Safari
    	Other:

11. Is the website viewable & functional/usable for your connection type and Web browser?
    
    

    	Yes
    	No

    
    
12. Please rate the website's accessibility/organization/navigation as one of the following:
    
    

    	Very well designed and very easy to use
    	Well designed and easy to use
    	Design needs to be improved, but site is usable
    	Poorly designed and difficult to use

    
    
13. Please rate the CIGNA Medicare Web site based on the following features:
    

    	Superior	Very Good	Good	Neutral	Inferior	Poor	N/A
    Ease of navigation
    Visual appeal
    Location of information
    Quality of information
    Quantity of information
    Usefulness of information
    Download speed
    Online registration

    
    
14. Please include any additional comments you have about the CIGNA Medicare Web site: