November 1, 2007
Removal of EDI Voice Mail
The CIGNA Government Services EDI department will be modifying the phone system that supports our EDI Helpdesk on 12/01/2007. This change will provide the same functionality to the EDI department that exists in the Provider Contact Center; the most notable difference to our EDI customers will be the elimination of the voice mail system during normal operating hours. Our phone numbers will remain the same and our helpdesk remains committed to responding with prompt, courteous responses to your questions, concerns and issues. We are continually adding materials to the EDI section of the CIGNA Government Services Web site to better assist our customers in finding the answers they need as an alternative to calling. For example, we have recently added a feature to our Web site that will allow you to request an electronic report be reposted in your Stratus mailbox as this is one of the most common calls we receive. We will continue to look for items we can offer online in order to free up your time and provide the ability to request information when it is convenient for you. If there are items you don't see on our web site that you feel would be beneficial, please let your EDI representative know.
