November 30, 2007
Medicare Provider Satisfaction Survey
Beginning in December, 2007, the Centers for Medicare & Medicaid Services (CMS) will once again begin conducting the Contractor Provider Satisfaction Survey (MCPSS) to measure provider satisfaction with the key services provided by Medicare contractors, including CIGNA Government Services. For those who participated in last year's survey, we thank you for your feedback and participation. Over the last few months, we have implemented a number of new initiatives building on the strengths that you identified and improving areas you identified as concerns. We anticipate our efforts will be reflected in this year's survey results.
About 400 randomly selected Part B providers per state will be selected to participate in this year's survey. The survey takes approximately 20 minutes to complete and focuses on six key areas of the provider-contractor interface, including provider communications, provider inquiries, claims processing, appeals, provider enrollment, and medical review.
If a provider is asked to participate, they will receive a packet of information that will include a letter from CIGNA Government Services, a letter from Westat, the company performing the survey, and instructions on how to access and complete the survey via a secure Internet Website. It will also include contact information to request a paper copy of the survey instrument, which can be returned by mail or fax.
We value your feedback and we urge all providers chosen to participate in the survey to proactively respond to the survey request to help CIGNA Government Service improve the service we provide to the medical community.
If you have any questions regarding the survey, please contact Westat at mcpss@westat.com.
For additional information, please visit www.mcpsstudy.org or http://www.cms.hhs.gov/mcpss.
