April 11, 2008
Upcoming Provider Contact Center Training Closures
The CIGNA Government Services Provider Contact Center in Tennessee/Idaho will be closed for Customer Service staff training on Thursday, April 24, 2008, from 1:30 p.m. until 4:30 p.m. Central. On that same date, the North Carolina Provider Contact Center will also be closed from 1:30 p.m. until 4:30 p.m. Eastern.
These training closures will help to ensure that our Customer Service Representatives (CSRs) are fully informed on the most recent Medicare regulations and changes so that they may better serve you.
Although you will be unable to speak to a Customer Service Representative (CSR) during this time, please remember that our Interactive Voice Response (IVR) unit will remain operational to provide you with information that does not require CSR assistance.
We will advise you via the Web site, ListServ, and our IVR of any additional
schedule changes. Your continued support of our efforts to ensure you receive
optimal service is appreciated.
